Processes
Global Assurance Model
Saigun's Global Assurance Model (GAM) is a process driven framework for shared program management and global delivery teams that are in multiple continents. The model leverages the best infrastructure, economic and knowledge resources that are available enabling delivery of consistent value to clients. The model clearly defines process guidelines.
The robustness of Global Assurance Model is driven by the organization's values that emphasize clear communication, quality, work ethics and client needs, reducing client's engagement risk. Saigun's involvement with its clients is a learning process and is built on three important pillars - process framework, Business Model and the Delivery model. The aim is to make each and every instance of a client's engagement with Saigun a profitable one.
Saigun has well-defined processes and tools to gather, analyze and present metrics. The organizational Dashboard contains the relevant metrics that enable Saigun and our clients to do a metrics driven analysis, which helps in preventive maintenance.
The other benefits Saigun can bring to the clients are:
- Reduced Total Cost of Ownership (TCO)
- A flexible resourcing model that help in rapid ramp-up/ramp-down to meet emergencies.
- Flexible and robust Application Management model
- Complete ownership of knowledge retention.
- Process-driven support instead of person-driven.
- Touch and hold support - own the trouble ticket until the client closes issue.
- Defined, Agreed and Maintained SLAs
- Strong focus on quality and consistency of service