Saigun has a holistic approach to quality management where business-aligned measures drive quality initiatives through. At Saigun, quality is also viewed from the perspective of the customer, which leads to a complete quality approach that integrates people, the tools and the process. Saigun has evolved and optimized its quality framework, which hosts the convergence of process, the organization, its culture, its infrastructure, and its metrics.

Processes are aligned with industry best practices and internationally renowned standards and frameworks like Capability Maturity Model Integrated (CMMI). Saigun acknowledges and understands the spirit of such models, maps its relevance to the organization’s process improvement goals, and rigorously implements these goals to achieve its business needs.

At Saigun, quality is everyone’s responsibility, with ownership and accountability prevalent at every level in the organization. The quality approach has systems in place to ensure the capture and dissemination of invaluable knowledge. Continuous focus and investment are made through the enhancement of tools and infrastructure to support process improvement initiatives. An independent quality function is in place which ably supports these process improvement initiatives, with the objective to define, maintain and improve quality processes. The overall process is supplemented by several supporting systems, thus creating an organizational environment for integration.

Saigun's emphasis has continuously been on integrating and implementing approaches through a simultaneous focus on defect reduction, timeliness, and productivity. This emphasis has translated to lower maintenance costs, low schedule-overrun costs, and lower development costs for customers. A strong monitoring of Measurements and progress indicators is oriented to be customer centric, so as to provide value for money.

As the quality goals are aligned to business objectives and performance, it enjoys a broad ownership at Saigun. The focus is on an organization-wide, data-driven approach to process improvement which has led to the institutionalization of a strong metrics program. In all, Saigun’s minimalist but rigorous approach to quality management is equipped with a strong feedback loop for continuous improvement of the system.