Saigun has been involved in product development, release management, product migrations, major/minor product enhancements & long term maintenance engagements.

Saigun understands that products are maintained in an environment, where it needs to be extensible and at the same time, the code impacted should be clean. Its challenging to develop different product versions using common technologies but its further challenging to maintain them with minimal development and maintenance effort. Saigun has helped a number of software companies in their product release engineering activities as well as maintain their existing product suites.

Saigun is also involved in product release management, product migrations , major/minor product enhancements & long term maintenance engagements. We have always met or exceeded the service level agreement norms (SLA's) set by our clients during these projects executions.

We have a vast pool of technical expertise, tested methodologies and global quality standards. Software product companies derive unmatched benefits in receiving development and maintenance support services from Saigun.

Our strategy

We perform a preliminary study, where we identify several interfaces that required further customization. These changes are quickly implemented. If the client has any legacy systems or /and 3rd party software, we also design and implement interfaces with these systems before the actual support begins.
There are five phases in the support transition process, which constitute of Planning, Critical application transition, applications transition, auxiliary support, primary support and transition closure.

We provide support through the offshore/ onsite global delivery model. We have extended this 24 x 7 support across the globe to various client locations, the current on-site to offshore ratio being 30:70 (approx.).

Our team defines and implements security methodology for applications along with defining portal security and administration in order to mitigate any risks associated with the global delivery platform.

Our team makes use of our state of art Center of Excellence (CoE) to provide system enhancements at regular stages. The best practices and several re-usable components developed by this CoE helps implement changes quickly and in a much more robust manner.

Benefits to the Client

The client is able to re-balance its resources across core technology areas by total outsourcing of support and maintenance activities.

The client can gauge the performance of our support functions through our comprehensive metrics based approach.
The client can significantly improve service to its own customers, all the while, backed up by a robust support mechanism for its applications.