2/3

Process Maturity

The foundation for the process is more than mature development project tracking. Behavioral success is based on the support of the methodology throughout the entire organization including quality management, work performance reviews, management reporting, organizational improvements, and cost management.

Our commitment to supporting the Capability Maturity Model is established using the following principles:

• Process is defined and managed
• Focused on the model at the organizational level
• Activities are planned and integrated
• Training is provided by the process engineering team
• Client is integrated throughout the project life cycles

Partners in Quality

One of the most critical functions of our process excellence is the documented means by which we manage client expectations. At saigun, we perform this process through a program called "Partners in Quality".

Partners in Quality (PIQ) is a process of setting and maintaining expectations throughout the entire engagement. A PIQ program may contain both qualitative and/or quantitative criteria that serves as a barometer throughout the delivery process.

PIQ in Action
At the beginning of an engagement, the client specifies his most important satisfaction criteria. We select corresponding enabler criteria which we feel are the keys to success for delivering the client's criteria. Working with the client, we collaboratively map the key enablers to the satisfaction criteria and assign weightings. This process creates our PIQ scorecard.

The qualitative criteria within the scorecard can vary widely but must be appropriate for the engagement. Typical criteria include the following:

Anticipation - Team members provide value-added suggestions by thinking proactively Issue Resolution - Issues are resolved in a prompt and timely manner by both parties Availability - Team members are available for execution of project tasks when scheduled

Knowledge Transfer - Team members communicate best practices information proactively

Autonomy - Team members execute their assignment with minimum client management attention

Methodology - Team members consistently use appropriate methodologies which provide predictable results

Commitment - Team members are committed to successful completion of the project

Productivity - Time and amount of resources to execute requested tasks meet commercially accepted standards

Cost Control - Expenditures are agreed to before the fact and stay within budget

Quality of Deliverables - Deliverables successfully pass predefined acceptance tests

Creativity - Team members have the ability to successfully apply creative solutions/process in unique situations.

Responsiveness - Requests are efficiently acknowledged, understood, analyzed and processed

Behavior - Team members act according to client standards of reliability, integrity, and appearance

Schedule Control - Events and deliverables meet the dates which are accepted and agreed to by both parties

Compliance - Processes used to produce deliverables comply with client predefined technical standards

Team Playing - Team members share and build upon ideas and models, or processes

Communications - Information is communicated quickly, accurately, assertively, completely and through the proper channels

Technical Knowledge - Team members have appropriate expertise in the technical environment

Functional Knowledge - Team members demonstrate significant understanding of the client business environment

Value Creation - Value is created as a result of the project deliverables either real or perceived

The scorecard is routinely examined at pre-determined milestones throughout the engagement. As such, the joint team is consistently focused on the most critical factors to deliver a successful project.